At Tumella, we're more than just umbrellas. We want to deliver happiness through rainproof, windproof umbrellas that are as kind to the planet as they are to the customer. Our umbrellas are built to last. That's why every Tumella umbrella comes with a lifetime warranty. 

Our Lifetime Guarantee Explained

What’s Covered: Every Tumella comes with our unwavering promise to stand by its quality. This means an umbrella with a lifetime guarantee against defects in materials and workmanship. It’s our way of saying we’re with you, rain or shine. If your Tumella umbrella suffers from a manufacturing defect, we’re here to make it right.

What’s Not Covered: While our lifetime warranty covers defects, it doesn’t extend to normal wear and tear, accidental damage, misuse, or the inevitable aging of materials over years of weathering storms together. In case of doubt, please reach out to our customer support team, they're always happy to help.

Questions or Concerns? Our doors (and inboxes) are always open. If there’s anything about your Tumella, whether it’s warranty-related or how to best use it, reach out. We’re here to brighten your day, even if it's just with words.

How to Make a Warranty Claim

1. Get in Touch: Contact our friendly customer service at support@tumella.com or through our contact form. We’re here to listen and help.
2. Share Your Story: Tell us about your purchase and what’s happened. Photos and your proof of purchase help us understand how to best assist you.
3. We Take It From There: Our team will review your claim and guide you through the rest of the process. It is our mission to make you smile again.

Our Promise to You

Delivering an umbrella that is kind to our planet as well as to our customers is not just a hollow phrase; it is a promise to you. We stand behind the quality and craftsmanship of our umbrellas. If your Tumella ever falls short, you're covered by our lifetime guarantee. We're dedicated to making you smile again, even when it rains!